Shipping Policy

Real Riderz

At Real Riderz, we aim to deliver your order as quickly and reliably as possible. Please read the following information carefully before placing an order.

📦 Shipping Timeframes

All products sold on our website are shipped with an estimated delivery time of 7 to 14 business days from the date of order confirmation.

This timeframe applies to all products available on the website, including but not limited to:

• E-bike conversion kits
• Batteries
• Motors
• Accessories
• Electronic components

Delivery times may vary depending on product availability, destination, logistics partners, and external factors beyond our control.

🌍 Shipping Locations

We currently ship to:

• United Kingdom
• European Union

Shipping availability to additional regions may be added in the future.

🚚 Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been dispatched, you will receive tracking information where available.

Some orders may be shipped in multiple packages (for example, batteries and motors shipped separately).

⏳ Delays & Exceptional Circumstances

While we do our best to meet the stated delivery timeframe, delays may occur due to:

• High demand or stock allocation
• Customs processing (where applicable)
• Carrier delays
• Weather conditions or force majeure events

Real Riderz cannot be held responsible for delays caused by third-party carriers or customs authorities.

📌 Important Information

• Delivery times are estimates, not guaranteed delivery dates
• Orders cannot be cancelled once they have been dispatched
• Please ensure your shipping address is correct before completing your order

We are not responsible for delivery issues caused by incorrect or incomplete addresses.

📞 Need Help?

If you have questions regarding shipping, delivery status, or your order, please contact us via the communication methods provided on our website.

⚖️ Legal Notice

This Shipping Policy does not affect your statutory rights under the UK Consumer Rights Act 2015 or applicable EU consumer protection laws.